Serving residential and commercial policyholders since 1987
Never settle for less than your property claim deserves.
Hillis Adjustment Agency fights for policyholders after fire, water, wind, vandalism, theft, and other property losses. The team handles the claim pressure so clients can focus on rebuilding.
Claim strategy
Greater compensation. No out-of-pocket expenses. More time for life.
The biggest benefit of hiring a public insurance adjuster is that they can help you pursue a larger reimbursement from your insurance company.
Hillis works from an agreed percentage of the final estimate, and the team takes on the carrier communication and claim process pressure.
Leadership
Robert William Hillis has advocated for policyholders for nearly four decades.
Bob has assisted commercial and residential policyholders since 1987, earning a reputation for going the extra mile to help clients reach the best possible outcome.
Meet the teamClaims we work with
Five damage playbooks. One relentless standard.
01Fire DamageFire, smoke, heat, puffback
Thorough inspection for fire, smoke, and water damage with estimate review and carrier negotiation.
Explore this damage type 02Water DamageLeaks, floods, stains, mold, burst pipesCoverage analysis and claim support for complex water losses in homes and commercial properties.
Explore this damage type 03Wind DamageHurricanes, windstorms, hail, treesDetailed property damage review to keep wind and storm claims from being undervalued.
Explore this damage type 04Vandalism & TheftBreak-ins, theft, vandalismPolicyholder advocacy for sudden property losses that are often misunderstood or missed.
Explore this damage type 05Other DamageVehicle impact, collapse, animals, lightningExperienced claim handling for unusual commercial and residential damage scenarios.
Explore this damage type01
Initial inspection
Inspect, photograph, estimate damages, and review policy coverage.
02
Emergency mitigation
Coordinate urgent services such as water mitigation, board-up, plumbing, roof, siding, living setup, and dry cleaning.
03
Carrier notice
Report the loss or notify the insurance company that Hillis represents the policyholder.
04
Joint inspection
Meet the insurance company adjuster at the property and present the damages.
05
Estimate review
Evaluate the carrier estimate, request payable funds, and keep the negotiation moving.
06
Negotiation
Pursue supplemental amounts for missed, incomplete, or undervalued damages.
07
Release funds
Request outstanding payments from the insurance company.
08
Recover depreciation
Submit invoices, estimates, and receipts to request the release of recoverable depreciation under your policy.
Areas we serve
One team. Local connections.
Satellite Offices
North Carolina
3512 Providence Road South, Suite CWaxhaw, NC 28173(704) 818-4111South Carolina
(704) 818-4111Florida
(954) 587-5600Client experiences
In our clients' words.
Coming to the rescue with flood damage
These people are pros. Through the entire claim they worked tirelessly on my behalf. My adjuster Lou Wein fought for me every step of the way to get the best possible outcome and Lynette Kirk kept after the Insurance company when they were not issuing my check for damages with constant calls finally wearing them down. I highly recommend them!
I will always use Hillis!
I've had experiences with both handling my claim with my insurance agency direct and with a different public adjuster. Handling the claim direct was ok but I will never know if I would have gotten more money if I had help. My insurance agency is also known as 'sneaky' and did everything they could to get out of paying me. The other company I used for another claim was ok. I got scolded for being home during…
Worth the Wait!!!!!
So happy I took a friends advice and called Hillis. They nearly tripled my settlement with my insurance company! The office was friendly and helped me understand the claim process.
Field notes
Current guidance from the Hillis team.
Hillis newsletter · August 2026August 2026 Newsletter: Why Hire a Public Adjuster?
When your home or business suffers property damage, your first instinct is probably to call your insurance company. That is exactly what most people do. But here is what many policyholders d
3 min read
Hillis newsletter · July 2026July 2026 Newsletter: Protecting the American Dream
In July 2026, the nation celebrates the 250th anniversary of the Declaration of Independence. At Hillis Adjustment Agency, we recognize that property ownership and business ownership remain
2 min readHillis newsletter · June 2026June 2026 Newsletter: Turning Claim Progress Into Results
After the momentum of May, this is when claims should be progressing, repairs should be underway, and settlements should be coming together. For many property owners, delays, underpayments,
2 min readStart the fight